Question 1

Do I need an account before booking?

Accepted Answer

No. You can start booking from DoctorNowAB right away. If you do not already have an account, you can create one securely during the booking process when prompted.

Question 2

Who can use DoctorNowAB?

Accepted Answer

DoctorNowAB is intended for Alberta residents with a valid Alberta Health Care Card. Eligibility and coverage can depend on the patient and the service provided.

Question 3

What can a virtual doctor help with?

Accepted Answer

Virtual visits may help with everyday health needs such as general medical concerns, minor illnesses, medication questions, follow-up care, and other non-emergency issues. The physician will decide whether virtual care is appropriate for your concern.

Question 4

Are prescriptions guaranteed?

Accepted Answer

No. A physician may prescribe medication only when it is clinically appropriate after assessing your concern. Prescriptions are never guaranteed before the visit.

Question 5

Can I receive a specialist referral?

Accepted Answer

A physician may provide a referral when it is clinically appropriate. Referrals are not guaranteed and depend on the assessment during your visit.

Question 6

Is my information secure?

Accepted Answer

Your personal health information is handled through secure booking and virtual-care systems powered by Medeo. Use a private space for your appointment and follow the secure visit instructions provided to you.

Question 7

What happens if I need an in-person examination?

Accepted Answer

If the physician determines that virtual care is not appropriate, they will advise you on safer next steps. That may include an in-person visit, another clinic service, or urgent care when needed.

Question 8

Is the visit covered by Alberta Health?

Accepted Answer

Covered services may be billed through Alberta Health when eligibility and coverage requirements are met. Coverage depends on the patient, the service provided, and current Alberta Health billing rules. Confirm details during booking or with the clinic.

Question 9

What should I do in an emergency?

Accepted Answer

Do not use DoctorNowAB for a medical emergency. Call 911 or go to the nearest emergency department for chest pain, severe difficulty breathing, stroke symptoms, major bleeding, loss of consciousness, or any immediate safety concern.

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