Virtual Care Consent

Last updated: July 31, 2026

By starting a DoctorNowAB booking or participating in a virtual visit with a Medicine Place clinician, you acknowledge the following information. Additional consent language may be presented in the secure Medeo booking or visit flow and must also be reviewed.

1. Nature of virtual care

Virtual care uses secure technology to connect you with a physician by video or other approved remote methods. It can be convenient for many everyday concerns, but it is not the same as an in-person examination and may not be appropriate for every condition.

2. Clinical judgment

The physician will decide whether virtual care is suitable for your concern. If an in-person assessment, urgent care, or emergency care is safer, the physician will advise you on next steps. Prescriptions, referrals, diagnoses, work notes, and other outcomes are not guaranteed and depend on clinical assessment.

3. Your responsibilities

• provide accurate identity and health information;
• use a private space and a reliable device/internet connection;
• follow appointment instructions sent to you;
• seek emergency care immediately if your condition worsens or becomes urgent; and
• confirm you are authorized to book for any child or dependent included in the visit.

4. Privacy and technology

Personal health information is handled through secure systems used for booking and virtual care. Technology is powered by Medeo. Please review our Privacy Policy and any notices shown during booking. No electronic system is completely risk-free; avoid public networks when possible and do not share your login credentials.

5. Emergencies

Virtual care is not for emergencies. Call 911 or go to the nearest emergency department for chest pain, severe breathing difficulty, stroke symptoms, major bleeding, loss of consciousness, or any immediate safety concern.

6. Coverage and fees

Alberta Health coverage may apply when eligibility requirements are met. Private fees may apply otherwise. Final coverage and fee details are confirmed during booking or by the clinic.

7. Questions

Contact Medicine Place / DoctorNowAB at (403) 294-5600 or care@doctornowab.ca before your visit if you have questions about consent or virtual care suitability.