Virtual care for Alberta residentsNot for emergencies — 911
DoctorNowAB by Medicine Place

DoctorNowAB

Terms of Use

Last updated: July 31, 2026

Welcome to DoctorNowAB (the “Site”), a virtual-care service brand operated by Medicine Place (“Medicine Place”, “we”, “us”, or “our”). By accessing or using this Site, you agree to these Terms of Use (the “Terms”). If you do not agree, please do not use the Site.

These Terms are aligned with Medicine Place’s website terms approach on medicineplace.ca/legal and adapted for DoctorNowAB virtual care. Additional terms, consents, or notices may apply when you book or receive care through Medeo or Medicine Place.

1. What DoctorNowAB is

DoctorNowAB is a patient-facing virtual-care brand of Medicine Place. It helps Alberta patients start a secure virtual appointment booking. Clinical care is provided by Medicine Place clinicians. Booking, messaging, and virtual-visit technology are powered by Medeo.

This Site is primarily informational and provides a pathway to booking. Content on the Site is not a substitute for professional medical advice, diagnosis, or treatment.

2. Eligibility

DoctorNowAB is intended for Alberta residents, typically those with a valid Alberta Health Care Card. Eligibility, coverage, and fees depend on the patient, the service, and current Alberta Health billing rules. Private fees may apply when Alberta coverage requirements are not met.

3. Not for emergencies

DoctorNowAB is not an emergency service. Do not use this Site or virtual care for a medical emergency, including chest pain, severe difficulty breathing, stroke symptoms, major bleeding, loss of consciousness, or immediate safety concerns. Call 911 or go to the nearest emergency department.

4. Booking and accounts

Booking buttons on this Site direct you to Medicine Place’s secure Medeo booking flow at Medeo patient booking. Starting a booking does not guarantee an appointment, a particular clinician, a prescription, a referral, same-day availability, or a specific clinical outcome.

Existing patients may log in when prompted. New patients may create an account securely during booking. You are responsible for providing accurate information and for keeping your account credentials confidential.

5. Virtual care limitations

A physician will determine whether virtual care is appropriate for your concern. Some conditions require an in-person examination, urgent care, or emergency care. Prescriptions, referrals, forms, and follow-up plans are provided only when clinically appropriate and are never guaranteed before assessment.

6. Coverage and fees

Covered services may be billed through Alberta Health when eligibility and coverage requirements are met. Patients without eligible Alberta coverage may be charged private fees. Pricing shown on the Site (if any) is informational and may be confirmed or updated during booking or by the clinic.

7. Privacy

Your use of this Site is also governed by our Privacy Policy. Health information shared during booking and care is handled through secure systems used by Medicine Place and Medeo.

8. Acceptable use

You agree not to:

  • use the Site unlawfully or for fraudulent purposes;
  • attempt unauthorized access to systems or accounts;
  • interfere with Site security or functionality;
  • scrape, harvest, or misuse Site content; or
  • submit harmful, abusive, or misleading content.

9. Intellectual property

Site content, branding, logos, and design elements are owned by or licensed to Medicine Place / DoctorNowAB and are protected by applicable intellectual property laws. You may not copy, modify, or redistribute them without prior written permission, except for ordinary personal use of the Site.

10. Third-party services

The Site may link to third-party services, including Medeo and Medicine Place websites. We are not responsible for third-party content, availability, or practices, except as required by law. Your use of those services may be subject to their terms.

11. Disclaimers

The Site is provided “as is” and “as available.” To the fullest extent permitted by law, Medicine Place does not warrant uninterrupted access, error-free content, or that virtual care will be suitable for every concern. Service details, hours, availability, and fees may change without notice.

12. Limitation of liability

To the fullest extent permitted by law, Medicine Place and DoctorNowAB are not liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the Site or reliance on its content. Nothing in these Terms limits liability that cannot be limited under Alberta or Canadian law, including liability related to personal injury caused by negligence where such limitation is prohibited.

13. Governing law

These Terms are governed by the laws of the Province of Alberta and the applicable laws of Canada. Courts in Alberta have exclusive jurisdiction over disputes arising from these Terms or use of the Site, subject to applicable law.

14. Changes

We may update these Terms from time to time. Changes take effect when posted on this page. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

15. Contact

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